Shipping Policy

Last updated: 09.04.2026

 

At ATMAS, we are committed to delivering our products safely and efficiently to our clients worldwide.

 

 

1. Order Processing

 

All orders are processed within 1–5 business days after order confirmation.

 

Processing time may vary depending on:

 

• product availability

• customization requirements

• order volume

 

You will receive a confirmation once your order has been processed.

 

 

2. Shipping Methods

 

We work with trusted logistics partners to ensure reliable delivery, including:

 

• international freight carriers

• courier services

• specialized transport for industrial equipment

 

Shipping method is selected based on:

 

• destination

• product size and weight

• urgency

 

 

3. Delivery Time

 

Estimated delivery times:

 

• Domestic (if applicable): 2–5 business days

• International: 5–15 business days

 

Please note that delivery times may vary due to:

 

• customs procedures

• local regulations

• unforeseen delays

 

 

4. Shipping Costs

 

Shipping costs are calculated based on:

 

• destination country

• shipment size and weight

• selected delivery method

 

Final shipping cost will be:

 

• displayed at checkout

  OR

• provided in a custom quotation (for large or B2B orders)

 

 

5. Customs, Duties, and Taxes

 

For international shipments:

 

• Customers are responsible for any customs duties, taxes, or import fees

• ATMAS is not responsible for delays caused by customs

 

 

6. Order Tracking

 

Once your order has been shipped, you will receive:

 

• a tracking number

• shipment details

 

This allows you to monitor delivery status in real time.

 

 

7. Delays and Issues

 

While we strive to meet all delivery timelines, ATMAS is not responsible for delays caused by:

 

• customs clearance

• carrier issues

• force majeure events

 

If your shipment is delayed, please contact us and we will assist in resolving the issue.

 

 

8. Damaged or Lost Shipments

 

If your order arrives damaged or is lost in transit:

 

• Please notify us within 48 hours of delivery

• Provide photos and documentation

 

We will investigate the issue and work toward a resolution, which may include:

 

• replacement

• repair

• or other appropriate action

 

 

9. Incorrect Shipping Information

 

Please ensure all shipping details are accurate.

 

ATMAS is not responsible for delays or losses caused by:

 

• incorrect addresses

• incomplete contact information

 

 

10. Contact Information

 

For any shipping-related questions, contact us:

​

Email: nfo@atmasgroup.com

Company: ATMAS

Website: https://www.atmasgroup.com/